Privacy policy

This Privacy Policy describes how 3D Crystal Pets (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, make a purchase from www.3dcrystalpets.com.au (the “Site”), or otherwise communicate with us regarding the Site and our services (collectively, the “Services”).

For the purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our business practices, operational requirements, legal obligations, or regulatory requirements. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide our Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, depending on how you interact with us.

In addition to the specific uses described below, we may use information we collect about you to:

provide, operate, and improve our Services;
process and fulfill orders;
communicate with you;
provide customer support;
enforce our terms and policies;
comply with legal obligations; and
protect our business, our customers, and others from fraud, misuse, or unlawful activity.

What Personal Information We Collect

The types of personal information we collect depend on how you interact with our Site and Services.

Information You Provide Directly

We may collect personal information that you provide directly to us, including:

your name;
billing address;
shipping address;
phone number;
email address;
account login details, where applicable;
order details and purchase history;
payment confirmation details;
pet names, personalised text, and custom order notes;
photos, images, and files uploaded for custom engraving;
design preferences, special requests, and other information you include in communications with us;
customer service correspondence, including emails and messages.

Some features of our Services require you to provide certain information. If you choose not to provide this information, you may not be able to access or use those features.

Information We Collect Automatically

We may automatically collect certain information about your interaction with the Site and Services (“Usage Data”). This may include:

your IP address;
browser type;
device type;
operating system;
referring website;
pages viewed;
time spent on pages;
search terms used on our Site;
cart and checkout activity; and
other technical information about how you access and use the Site.

We may collect this information using cookies, pixels, tags, and similar technologies.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including from vendors and service providers who assist us in operating our business, such as:

Shopify and other eCommerce platform providers;
payment processors;
shipping and fulfillment partners;
analytics providers;
advertising and marketing partners; and
fraud prevention and security providers.

We may also receive information from third-party services when you interact with our advertisements, emails, or social media content.

How We Use Your Personal Information

We may use your personal information for the following purposes:

Providing Products and Services

We use your personal information to provide the Services and perform our contract with you, including to:

process your orders and payments;
create, personalise, and produce your custom crystal products;
review and prepare uploaded pet photos or design files;
communicate with you about your order, proofs, production, and shipping;
arrange fulfillment and delivery;
manage your account, if applicable; and
provide after-sales support.

Customer Service and Communication

We use your personal information to respond to your enquiries, provide support, and communicate with you regarding your orders, requests, or concerns.

Improving Our Services

We use personal information to improve our products, website experience, customer support, customisation process, and business operations.

Marketing and Advertising

We may use your personal information to send you promotional emails, offers, updates, or marketing communications, where permitted by law.

We may also use your information to personalise advertisements and marketing shown to you on our Site and on third-party platforms.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us.

Security and Fraud Prevention

We use your personal information to detect, investigate, prevent, and respond to fraudulent, malicious, or unlawful activity, and to protect our Services, customers, and business.

Cookies and Similar Technologies

Like many websites, we use cookies and similar technologies to operate and improve our Site and Services. These technologies help us:

remember your preferences and shopping activity;
keep the Site functioning properly;
understand how visitors use our Site;
analyse performance and traffic; and
deliver more relevant advertising.

Most browsers accept cookies automatically, but you can usually modify your browser settings to remove or reject cookies. Please note that blocking or removing cookies may affect the functionality of certain features of the Site.

How We Disclose Personal Information

We may disclose your personal information to third parties in certain circumstances, including:

to service providers who help us operate our business, such as website hosting, payment processing, shipping, analytics, customer support, and cloud storage providers;
to marketing and advertising partners;
to third parties where necessary to fulfill your order or provide requested services;
to professional advisers, insurers, legal representatives, or auditors;
within our corporate group or affiliated entities, where applicable; and
where required by law, legal process, court order, or regulatory request, or where necessary to enforce our policies or protect rights, property, or safety.

We do not sell your personal information in the ordinary sense of the word. However, some privacy laws may classify certain advertising or data-sharing activities as “selling” or “sharing.”

User-Submitted Photos and Custom Content

Because we create personalised crystal gifts based on customer-supplied pet photos, names, and messages, we may collect and process uploaded images and custom text for the purpose of:

creating your personalised order;
generating design previews or production files;
communicating with you about design or quality issues; and
improving internal production accuracy and customer service.

You confirm that you have the right to provide any photos, images, or content submitted to us, and that such content does not infringe the rights of any third party.

We will handle uploaded content in accordance with this Privacy Policy, but you should avoid sending highly sensitive personal information through insecure channels.

Third-Party Websites and Links

Our Site may contain links to third-party websites or online platforms. If you follow a link to a third-party website, you should review that website’s privacy policy and terms. We are not responsible for the privacy, security, or content of third-party sites.

Children’s Data

Our Services are not directed to children, and we do not knowingly collect personal information directly from children. If you believe that a child has provided personal information to us, please contact us so that we can take appropriate steps.

Security and Retention of Your Information

We take reasonable steps to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

We retain your personal information for as long as reasonably necessary to:

provide our Services;
fulfill orders;
maintain business and tax records;
resolve disputes;
enforce agreements; and
comply with applicable legal obligations.

How long we keep information depends on the nature of the data and the purpose for which it was collected.

Your Rights

Depending on where you live, you may have rights in relation to your personal information, including the right to:

access the personal information we hold about you;
request correction of inaccurate personal information;
request deletion of your personal information;
request a copy of your personal information;
object to or restrict certain processing;
withdraw consent, where processing is based on consent; and
opt out of certain marketing or targeted advertising activities.

These rights are not absolute and may be subject to exceptions under applicable law.

To exercise any applicable privacy rights, please contact us using the details below. We may need to verify your identity before processing your request.

Complaints

If you have any concerns or complaints about how we handle your personal information, please contact us using the contact details below.

If you are not satisfied with our response, you may have the right to lodge a complaint with the relevant privacy or data protection authority in your jurisdiction.

International Users

Please note that your personal information may be transferred to, stored in, and processed in countries outside your country of residence, including by third-party service providers who assist us in operating our business.

Where required by applicable law, we will take reasonable steps to ensure that such transfers are subject to appropriate safeguards.

Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or would like to exercise any of your privacy rights, please contact us at:

3D Crystal Pets
Website: www.3dcrystalpets.com.au
Email: info@3dcrystalpets.com.au
Postal Address: PO Box 4007 St Lucia South QLD 4067

For the purposes of applicable privacy laws, unless otherwise stated, 3D Crystal Pets is the controller of your personal information.